Help

How can we help?

Answers to common questions about Scoop. Pick a topic, or send us a message below.

Getting started

What is Scoop?

Scoop Socials is an iPhone and Android app that helps you prove you're a real person. You verify the accounts you own, build a trust score through real activity like in-person check-ins, and share a verified profile before dates, deals, or professional meetings.

How do I tell if someone is catfishing me?

Look for patterns: they avoid video calls, have thin or new accounts, stories that don’t add up, or ask for money. Scoop Socials is not a people-lookup or reverse-image tool. People verify their own accounts on Scoop, and you can invite someone to verify. See the safety guide.

How do I ask someone to verify before we meet?

Send your own Scoop first, then ask for theirs. They can open yours in any browser, no app needed. Our guide has messages you can copy for dates, marketplace deals, and professional meetups.

How is Scoop available?

Scoop is available on the App Store for iPhone and on Google Play for Android. Get Scoop on the App Store or get it on Google Play.

Trust Score & verification

What is a Trust Score?

Your Trust Score (0–100) reflects signals such as verified social account connections, Scoops written about you, community activity, and connections with other users. Higher scores generally indicate a more established profile on Scoop. Read what a Trust Score is for more.

Which social accounts can I verify?

You can currently verify Google, Facebook, LinkedIn, Snapchat, and Twitch through secure sign-in. Each verified connection helps confirm that the account belongs to you. More platforms are coming as integrations are approved.

How do I improve my Trust Score?

Connect your verified social accounts, get reviews from people you know, stay active on the platform, and build your network. Your profile shows what's contributing to your score.

Reviews, connections & offers

Who can write reviews about me?

Personal profiles: people you are mutually connected with. Business profiles: anyone with an active follow of the business. Event and journey reviews can also come from people who attended that event or journey. Reviews are first-hand accounts and contribute to your Trust Score. You cannot delete a review yourself; you can flag it for moderation, and premium subjects can narrow who sees it on their profile.

Can I remove a review about me?

You cannot remove reviews yourself, but you can flag reviews that violate our community guidelines. Our moderation team reviews all flags and removes content that is fake, malicious, or violates our Terms of Service.

What is Foot traffic?

If you turn on visit history while Scoop is open, a precise location fix can save a private visit at a venue. Approximate location does not. The list is only yours. You can delete a visit in Settings, Location. I was here turns it into a confirmed check-in. Until then it does not raise your trust score. Location while the app is closed is not available.

What is Same Spots?

Same Spots can suggest someone you do not know when you both leave Suggestions from your activity on and you each have confirmed check-ins at the same places. The card does not name those places. The same choice can also suggest an event. You can turn it off in Settings, Privacy, and you can hide a person. It does not use your phone's location. People under 18 are not suggested.

How do connections work?

Scoop has a two-tier model. Anyone can follow your public profile. Certain content is only visible to your accepted connections, depending on your privacy settings and the feature involved.

What happens when I redeem an offer?

Staff scans or types your code at the venue. The venue sees that the offer was used, not your name. Analytics shows counts, not a named list. Unredeemed offers they cancel stop working; already-redeemed stays in the counts.

Your account

How do I delete my account?

Go to Settings → Account → Delete Account in the app. Type DELETE to confirm.

In-app deletion disables your account immediately and starts the deletion process; associated data is removed within 30 days, subject to legal retention obligations. If you request deletion by email ([email protected], subject: “Delete My Account”), it is processed within 30 days.

Reviews other users wrote about you remain on the platform with your identifying link removed.

How do I change the email on my account?

Contact email (RSVPs, reminders) is self-serve in the app: Settings → Account → Contact email. That does not change how you sign in.

Login email is not self-serve. If you created the account with email and password and need the login address moved, use the form on this page. We verify it is you using the phone number already on the account. After the update you will be signed out and must sign in with the new address and your password.

If you sign in with Apple or Google, that provider owns the login email, so we cannot move the account to a different login address.

If the account is moving to a different person (for example a business changed owners), that is not an email change. Contact support and say so.

How do I contact support?

Use the form on this page, or email [email protected]. We aim to respond within 1–2 business days.

Still need help?

Or email [email protected]

Safety Terms Privacy Data Deletion